Privacy Policy

This policy explains how Organic Global Trade ("we", "us") handles personal data when you use Organic Global Trade. We are committed to handling your information responsibly and in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

We collect information you provide directly — such as your name, email, phone number, business details, and delivery or billing address when you register, place an order, post an enquiry, or contact us. We also collect limited technical data automatically, such as your IP address, device and browser type, and pages visited, through cookies and similar technologies.

2. Payment information

Online payments are processed by third-party payment gateways (such as Razorpay). We do not collect or store your full card or bank details on our servers; those are handled directly by the payment provider under their own security and privacy terms.

3. How we use your information

We use your information to create and manage your account; process orders, enquiries and quotations; connect buyers with relevant Suppliers; arrange delivery; provide customer support; prevent fraud and misuse; comply with legal obligations; and, where you have consented, send you updates and offers.

4. When we share information

We share information only as needed to run the Platform: with the Supplier relevant to your order or enquiry so they can fulfil it; with logistics and payment partners; with professional advisers; and with authorities where required by law. We do not sell your personal data.

5. Cookies

We use cookies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data security & retention

We use reasonable technical and organisational measures to protect your information, including HTTPS encryption. No method of transmission is completely secure. We retain personal data for as long as your account is active or as needed to fulfil the purposes described here and to meet legal requirements.

7. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing at any time, by contacting us using the details below. We will respond in accordance with applicable law.

8. Children

The Platform is not intended for use by anyone under 18, and we do not knowingly collect data from children.

9. Changes

We may update this policy from time to time and will post the revised version here with a new "last updated" date.

10. Contact & Grievance Officer

The Grievance Officer
Organic Global Trade
Gwalior, Madhya Pradesh, India
Email: hello@organicglobaltrade.com
Phone: +91 90000 00000